Customer Service
Thank you for shopping at the Offshore Spars' Online Store. We are available Monday thru Friday, from 8am to 4:30pm EST. Have a question? Contact us and we will get back to you as soon as possible. Thank you!
- Stock
- Not everything on our site is guaranteed to be in stock on the day you place your order. Some items are custom made and some are ordered as needed. We will make every effort to fulfill your order as soon as possible. In-stock orders will ship within 1-2 business days with standard shipping and same day if expedited shipping is chosen. If an item is not in stock or we expect a longer delay we will contact you ASAP to inform you of the delay.
- Shipping & Delivery
- We have several shipping methods available. If your preferred shipping method is not listed at checkout, please contact us and let us know what you would prefer. In general, we ship all US & Canadian packages UPS Ground. Our overseas customers will receive packages via US Postal Service or DHL.
- Privacy & Security
- Once you place an order, your information will be stored in our system. We will only use this information in reference to your order and will never share or sell it to anyone. Our website is fully secure and compatible with the latest SSL certificate technology so you can be confident that your information is safe.
- Returns & Replacements
- If for any reason, you have a problem, or are unhappy with your order, please contact us immediately.
- Payment Options
- We accept Mastercard, Visa, PayPal, and payment by check. Need to use Amex or Discover? Please choose our PayPal option and pay using a credit card. All orders paying by check will ship as soon as the check is received and cleared by the bank.
